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Accredited by NAAC
ISO 9001:2015, ISO 14001:2015, ISO 50001:2018

Accredited by NAAC
ISO 9001:2015, ISO 14001:2015, ISO 50001:2018

Student’s Grievance Redressal Committee

Students Grievances Redressal Committee (SGRC) is being established at Vasanta College for Women, Rajghat Fort, Varanasi, as per the University Grants Commission (Redressal of Grievances of Students) Regulations, 2023 (The Gazette of India notification, April 11, 2023).


To provide opportunities for redressal of certain grievances of students already enrolled in any institution, as well as those seeking admission to such institutions, and a mechanism thereto.

As per The Gazette of India, April, 11, 2023, “grievance” means, and includes, complaint(s) made by an aggrieved student in respect of the following, namely:

  1. Admission contrary to merit determined in accordance with the declared admission policy of the institution;
  2. Irregularity in the process under the declared admission policy of the institution;
  3. Refusal to admit in accordance with the declared admission policy of the institution;
  4. Non-publication of a prospectus by the institution, in accordance with the provisions of these regulations;
  5. Publication by the institution of any information in the prospectus, which is false or misleading, and not based on facts;
  6. Withholding of, or refusal to return, any document in the form of certificates of degree, diploma or any other award or other document deposited by a student for the purpose of seeking admission in such institution, with a view to induce or compel such student to pay any fee or fees in respect of any course or program of study which such student does not intend to pursue;
  7. demand of money in excess of that specified to be charged in the declared admission policy of the institution;
  8. Violation, by the institution, of any law for the time being in force in regard to reservation of seats in admission to different category of students;
  9. Non-payment or delay in payment of scholarships or financial aid admissible to any student under the declared admission policy of such institution, or under the conditions, if any, prescribed by the Commission;
  10. Delay by the institution in the conduct of examinations, or declaration of results, beyond the schedule specified in the academic calendar of the institution, or in such calendar prescribed by the Commission;
  11. Failure by the institution to provide student amenities as set out in the prospectus, or is required to be extended by the institution under any provisions of law for the time being in force;
  12. Non-transparent or unfair practices adopted by the institution for the evaluation of students;
  13. Delay in, or denial of, the refund of fees due to a student who withdraws admission within the time mentioned in the prospectus, subject to guidelines, if any, issued by the Commission, from time to time;
  14. Complaints of alleged discrimination of students from the Scheduled Castes, the Scheduled Tribes, Other Backward Classes, Women, Minorities or persons with disabilities categories;
  15. Denial of quality education as promised at the time of admission or required to be provided;
  16. Harassment or victimization of a student, other than cases of harassment, which are to be proceeded against under the penal provisions of any law for the time being in force;
  17. Any action initiated/taken contrary to the statutes, ordinances, rules, regulations, or guidelines of the institution; and
  18. Any action initiated/taken contrary to the regulations and/or guidelines made/issued by the Commission and/or the regulatory body concerned.


  1. A complaint from an aggrieved student relating to the institution shall be addressed to the Chairperson, Students’ Grievance Redressal Committee (SGRC).
  2. SGRC of the college includes the following:
    1. A Professor - Chairperson
    2. Four Professors/Senior Faculty Members of the Institution as Members.
    3. A representative from among students to be nominated on academic merit/excellence in sports/performance in co-curricular activities-Special Invitee.
  3. The term of the chairperson and members shall be for a period of two years.
  4. At least one member or the Chairperson shall be a woman and at least one member or the Chairperson shall be from SC/ST/OBC category.
  5. The quorum for the meeting including the Chairperson shall be three.
  6. In considering the grievances before it, the SGRC shall follow principles of natural justice.
  7. The SGRC shall send its report with recommendations, if any, to the competent authority of the institution concerned and a copy thereof to the aggrieved student, preferably within a period of 15 working days from the date of receipt of the complaint.
  8. Any student aggrieved by the decision of the Students’ Grievance Redressal Committee may prefer an appeal to the Ombudsperson, within a period of fifteen days from the date of receipt of such decision.
  9. University shall appoint Ombudsperson for redressal of grievances of students of the university and colleges/institutions affiliated with the university under these regulations.

Procedure for Redressal of Grievances

  1. The students can send their grievances either through email on or through Google Form (link:
  2. On receipt of an online complaint, the college will refer the complaint to the Students’ Grievance Redressal Committee, along with its comments within 15 days of receipt of complaint on the online portal.
  3. The Students’ Grievance Redressal Committee shall fix a date for hearing the complaint which shall be communicated to the institution and the aggrieved student.
  4. An aggrieved student may appear either in person or authorize a representative to present the case.
  5. Grievances not resolved by the Students’ Grievance Redressal Committee within the time period provided in these regulations may be referred to the Ombudsperson by the university.
  6. Institutions shall extend co-operation to the Ombudsperson or the Student Grievance Redressal Committee(s),in early redressal of grievances.
  7. The Ombudsperson shall, after giving reasonable opportunities of being heard to the parties concerned, on the conclusion of proceedings, pass such order, with reasons thereof, as may be deemed fit to redress the grievance and provide such relief as may be appropriate to the aggrieved student
  8. The institution, as well as the aggrieved student, shall be provided with copies of the order under the signature of the Ombudsperson
  9. .
  10. The college shall comply with the recommendations of the Ombudsperson.
  11. The Ombudsperson may recommend appropriate action against the complainant, where a complaint is found to be false or frivolous.

Composition (2023-24)

Sr. No. Name Position
1 Dr. Preeti Singh Convener
2 Prof. Archana Tiwari Member
3 Dr. Sushila Bharti Member
4 Dr. Sanjay Kumar Verma Member
5 Dr. Vibha Singh Member
6 Dr. Ranjita Marak Member
7 Dr. R.N. Mohanta Member
8 Dr. Usha Dixit Member
9 Prateeksha Singh M.A. (Psychology) Member